Orders placed before 3 pm usually ship the same day. After 3 pm, next business day.

Within Switzerland: 1–2 business days after shipment.

Switzerland and Lichtenstein. Current methods/rates: see our Shipping Policy.

Standard shipping is CHF 7.00. Free shipping on orders over CHF 50. Details: Shipping Policy.

Message us ASAP with your order number. If unfulfilled, we’ll update or cancel. Once shipped, follow the return process. Customer Care.

Use the tracking link in your shipping email. Can’t find it? We’ll resend—share your order number.

Wait 24–48h, check neighbors/reception/safe places. Still missing? Contact us and we’ll investigate with the carrier.

Sorry! Contact us via Customer Care page within 48h with photos (box + item) and your order number. We’ll arrange a replacement/solution.

Returns accepted within 14 days of delivery. Please do not send items back without contacting us first.
Start a return via our contact form to receive an RMA and the return address. Refund Policy.

We don’t do direct exchanges. Return unused, unopened items for a refund, then place a new order. Refund Policy

Depends on the reason (change of mind vs. defective/incorrect). See policy or ask us for your case.
Policy: Refund Policy · Help: Contact Us

After we receive & inspect, refund goes to your original payment method. Bank/card posting can take 3–10 business days.

Yes—only from official Korean distributors/brands. No grey market.

On each product page under Ingredients & Safety (or details tab).

We curate cruelty-free products. Look for vegan, fragrance-free, alcohol-free, clean ingredients, pregnancy-friendly, dermatologist-tested badges on each page.

We select gentle formulas, but always patch test first and introduce one new product at a time.

You can find pregnancy friendly products here but please consult your healthcare professional first.

PM Routine
Cleanse → Tone → Treat (essence or serum) → Eye Cream → Moisturize
PM Routine
Remove Makeup → Cleanse → Tone → Treat (essence or serum) → Eye Cream → Moisturize → (Optional) Sleeping Mask
Double cleanse if you wear makeup or SPF. Apply treatment serums for your skin goals, then eye cream and moisturizer.
If your skin feels dry, add a sleeping mask at the end.

Masks & Devices
• Masks: Use 2–4 times a week after toner (before serum).
• Exfoliants: 1–2 times a week at night — avoid the same night as retinol.
• Beauty Devices: Use after cleansing and toning, then follow with serums and moisturizer.

At least masks 2–3×/week. Exfoliants 1–2×/week. Pause if irritated.

Try our 3-question quiz for a tailored routine: Skin Match Quiz.

Avoid strong acids and retinoids on the same night. Start slowly.

Major cards (Visa, Mastercard, Amex), Twint, PayPal, Apple Pay, and Google Pay.

Yes—digital gift cards available HERE (valid for all products).

Yes. We care deeply about the environment. All of our packing materials are made from recycled materials, and our shipping boxes are FSC®-certified. We also minimize plastic wherever possible and use paper-based fillers and tape.

Yes — we love adding surprise samples to your order. For more chances to receive exclusive samples and little gifts, make sure to subscribe to our newsletter and follow us on Instagram @kkumida.ch — we often surprise our community there!

Use our Customer Care form or email support@kkumida.ch.

We aim to respond asap (Mon–Fri). Weekends/holidays may take a bit longer.

Not yet - follow @kkumida.ch on Instagram for updates.