Versand

Shipped from our own warehouses — no customs, ever.

Orders to Switzerland & Liechtenstein ship from St. Gallen (CH). Orders to the EU ship from our EU warehouse in Austria. Your parcel never crosses a customs border, so there are no customs duties, no import fees, no surprises at delivery — the price you see at checkout is the final price you pay, VAT included.

Shipping Rates & Delivery Times

Zone Countries Shipping cost Free shipping Transit time*
Switzerland & Liechtenstein Switzerland, Liechtenstein CHF 6.99 FREE from CHF 50 2–3 business days
EU Central Austria, Czechia, Germany, Hungary, Italy, Poland, Slovakia, Slovenia €3.99 FREE from €40 2–4 business days
EU West & North Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Romania, Spain**, Sweden €4.99 FREE from €60 2–5 business days
EU Islands Cyprus, Malta €9.99 FREE from €110 4–7 business days

* Transit times are estimates counted from dispatch (Monday–Friday, excluding public holidays).

** Spain excluding the Canary Islands (Las Palmas, Santa Cruz de Tenerife), Ceuta and Melilla.

Free shipping thresholds are calculated on the order value after discounts, excluding shipping costs. All shipments are fully tracked.

24-Hour Dispatch

Orders placed on business days (Mon–Fri) are handed over to the carrier within 24 hours. Orders placed on weekends or public holidays are dispatched the next business day. Peak periods (e.g. Black Friday, holidays) may cause slight delays, and during extreme heat or cold, shipments may be briefly paused to protect product quality.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

Address & Delivery

  • We deliver to residential and business addresses in the countries listed above. P.O. Box delivery is available in Switzerland and Liechtenstein only (where supported by Swiss Post); we cannot deliver to P.O. Boxes in the EU.
  • Please double-check your delivery address at checkout. If a parcel is returned to us due to an incorrect or incomplete address, or because it was refused or not collected, we will refund the order value; the actual costs incurred for the return transport may be deducted. Alternatively, we can reship upon request (additional postage applies). Your statutory rights remain unaffected — see our Returns & Refunds Policy.

Part Shipments & Pre-Orders

  • If an item is temporarily unavailable, we may ship your order in parts at no extra cost to you.
  • Pre-orders and backorders ship separately once available. Estimated availability dates are shown on the product page.

Transport Damage & Lost Parcels

  • Please check your parcel upon receipt. If items arrive damaged, are missing, or are incorrect, contact us within 48 hours with photos or video so we can resolve it quickly. Reporting within this window helps us claim against the carrier; your statutory rights are not affected.
  • If a shipment shows no tracking movement for 10 business days, we will open an investigation with the carrier and, depending on the outcome, send a replacement or issue a full refund.

Contact

KKumida GmbH
EU: hello@kkumida.eu · Switzerland & Liechtenstein: hello@kkumida.ch